Refund and Returns Policy – Karoblogs.xyz

At Karoblogs.xyz, we are committed to providing high-quality mosquito-proof sleeping bags for backpackers. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your satisfaction.

1. Return Eligibility

We accept returns under the following conditions:

  • The product must be unused, unwashed, and in its original packaging.

  • Returns must be requested within 30 days from the date of delivery.

  • The item must be free from damage unless it arrived defective or damaged upon delivery.

2. Refund Process

If you meet the return eligibility criteria, we will process your refund as follows:

  1. Contact us via info@karoblogs.xyz with your order details and reason for return.

  2. Once your return request is approved, we will provide a return shipping address.

  3. After receiving and inspecting the returned item, we will initiate the refund to your original payment method within 7-10 business days.

  4. Shipping fees (if applicable) are non-refundable, unless the product was defective or incorrectly delivered.

3. Exchange Policy

  • If you wish to exchange your item for a different size or model, please contact us at info@karoblogs.xyz.

  • Exchanges are subject to product availability.

  • Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect product.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Used or washed sleeping bags.

  • Items that are not in their original packaging.

  • Custom or personalized products.

5. Damaged or Defective Products

If your sleeping bag arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

6. How to Initiate a Return

To start a return, please follow these steps:

  1. Email info@karoblogs.xyz with your order number and the reason for return.

  2. Wait for approval and further instructions from our support team.

  3. Ship the product back to the provided return address.

  4. Once received, we will process your refund or exchange accordingly.

7. Contact Us

For any inquiries related to our refund and returns policy, feel free to reach out to us:

  • Address: 2228 Alameda Dr, Bossier City, LA 71111, USA

  • Hotline: (717) 871-0775

  • Email: info@karoblogs.xyz

We value our customers and strive to provide the best experience possible. Thank you for choosing Karoblogs.xyz for your outdoor sleeping needs!